Return policy

  • 1. If the packaging has not been damaged or unpacked, the Buyer has the right to cancel the contract of sale, notifying the Seller within 14 (fourteen) days, notifying the Seller. The right to withdraw from a contract for the sale of goods is not valid for the Buyer if one of the contracts listed in Section 6.228 (10) (2) of the Civil Code was concluded and the right to withdraw is invalid:
        - contracts for perishable goods or goods with a short shelf life;
        - for packaged goods that have been unpacked after delivery and are not refundable for health or hygiene reasons;

    2. The Buyer shall notify the Seller of the termination of the contract of sale by filling out an e-mail. Application Form Upon receipt of the Buyer's request, the Seller must immediately send an acknowledgment of receipt.

    3. The warranty for each product sold on the website www.halmarbaltika.lt is provided only after the provision of the following purchase documents: sales contract, payment receipt, description of the fault and fault picture. All this information should be sent to info@halmarbaltika.lt
        Damage caused by the manufacturer’s fault when providing warranty service should be repaired within the following time limits: 14-30 days after the product was delivered to warranty service or within 45 days if the necessary repair services are to be delivered from abroad. In all cases warranty service should be performed as soon as possible.

    4. Quality assurance provided by the Seller does not limit the rights of the consumer, which are determined by law when purchasing goods or services of inadequate quality.

    5. The warranty period for the product is 2 years from the date of receipt of the sale.